Shipping & Return
Order Processing: We strive to process all orders within 48 hours of receipt. Please note that processing times may vary during peak seasons or holidays.
Delivery Time: After processing, your order will be shipped and delivered within 7-15 business days, depending on your location. Delivery times may vary due to external factors such as customs clearance or carrier delays.
Shipping Cost: A flat shipping fee of €15 applies to all orders, regardless of size or destination. Free shipping promotions, if available, will be clearly stated during checkout.
Returns & Refunds: We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may return the product within 30 days of delivery for a full refund. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.
- Return Process: Contact our customer service team to initiate a return. Once your return is approved, you will receive instructions on how to send the item back.
- Refund Timeline: Refunds will be processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.
- Non-Returnable Items: Certain items, such as personalized or perishable goods, are not eligible for return.